Shipping Policy

Last updated: October 20, 2026

Thank you for shopping with Tricky Lucky Pearls. This Shipping Policy explains how orders are processed and shipped, the shipping charges that may apply, and what to expect after placing an order.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Orders placed on weekends or public holidays may begin processing on the next business day.

Some jewelry may require a small amount of additional preparation before shipment, for example when you select a specific earring post finish or another available customization.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where tracking is available.

Shipping Methods and Delivery Times

Available shipping methods, shipping charges, and estimated delivery times are displayed at checkout based on your shipping destination.

Estimated delivery times begin after your order has been dispatched.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to postal or courier delays, customs processing, public holidays, weather conditions, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your destination and selected shipping method.

Free standard shipping may be available for selected destinations or orders when indicated at checkout.

The shipping price displayed at checkout before you complete your purchase is the shipping price applicable to your order.

European Union Orders

Orders to European Union destinations are shipped from Slovenia, European Union.

There are no customs duties at borders between EU Member States, so orders shipped from Slovenia to another EU country are generally not subject to import customs duties upon delivery. Taxation and Customs Union

Any applicable taxes will be handled according to the tax treatment displayed at checkout and applicable law.

Customers receiving orders within the European Union should therefore generally not be asked to pay customs duties simply because the parcel is being shipped from Slovenia to another EU Member State.

Delivery times may vary depending on the destination and carrier.

United States Orders

Orders shipped to the United States may be subject to applicable import duties, taxes, customs requirements, or carrier handling charges depending on current US import rules, the value of the shipment, the country of origin of the goods, and the product classification.

Where any applicable taxes, duties, or import charges are collected at checkout, they will be clearly displayed before you complete your purchase.

Where charges are not collected at checkout, additional amounts may be assessed by US customs authorities or the carrier where required by applicable law.

Unless otherwise stated at checkout, customers are responsible for any import charges assessed upon entry into the United States.

Customs processing may occasionally affect delivery times.

Canada Orders

Orders shipped to Canada may be subject to GST/HST, provincial sales taxes where applicable, customs duties, and postal or courier handling charges.

The Canada Border Services Agency determines whether duties and taxes apply to imported goods. Most imported goods may be subject to GST/HST and, depending on the destination province and the type and value of the shipment, additional taxes or duties may apply. Canada Border Services Agency

Any applicable taxes or import charges collected at checkout will be displayed before you place your order.

If these charges are not collected at checkout, they may be payable to Canadian customs, Canada Post, or the courier before or upon delivery.

Unless otherwise stated at checkout, the customer is responsible for applicable import duties, taxes, customs-clearance fees, brokerage fees, or carrier handling charges. Canada Post or courier companies may also charge a separate handling or customs-clearance fee on shipments subject to import charges. Canada Border Services Agency

Customs and Import Charges

For orders shipped outside the European Union, customs and import rules are determined by the destination country.

Unless otherwise stated at checkout, any applicable:

• import taxes,
• customs duties,
• brokerage fees,
• customs-clearance fees, or
• carrier handling charges

that are not collected by us at checkout are the responsibility of the recipient.

We do not control charges imposed by customs authorities, postal services, or carriers and cannot guarantee the amount that may be charged.

Customers are encouraged to review the import rules applicable in their country if they are unsure about possible charges.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link after your order has been dispatched.

Please note that tracking information may take some time to update after the parcel has been accepted by the postal or courier service.

Shipping Destinations

We currently ship to the following destinations:

European Union:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

North America:
Canada and the United States.

Available shipping destinations may change from time to time. The destinations available at checkout represent the countries currently supported by our store.

Address Accuracy

Please carefully check your shipping address before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at hello@trickyluckypearls.com.

We will do our best to correct the address before shipment, but we cannot guarantee that changes can be made once the parcel has been dispatched.

Where permitted by applicable law, additional shipping costs caused by an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Returned or Unclaimed Packages

If a parcel is returned to us because it was unclaimed, refused, or because an incorrect or incomplete delivery address was provided, please contact us.

We will work with you to determine whether the parcel can be resent or refunded.

Additional shipping charges for resending an order may apply where the return was caused by an incorrect address, refusal, or failure to collect the parcel, except where applicable consumer law requires otherwise.

Lost, Damaged, or Delayed Packages

If your parcel appears to be lost, arrives damaged, or experiences an unusually long delay, please contact us at hello@trickyluckypearls.com.

We will assist you in reviewing the tracking information and, where appropriate, contacting the postal or courier service.

If an item is lost, damaged, defective, or otherwise not delivered in accordance with applicable consumer protection law, your statutory rights are not affected.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders may be changed or cancelled before shipment where possible.

Once an order has been dispatched, it can no longer be modified or cancelled as an unshipped order. Any applicable return or withdrawal rights will then be handled in accordance with our Return and Refund Policy and applicable consumer law.

Questions

For questions about shipping, tracking, customs, or your order, please contact:

Tricky Lucky Pearls
Email: hello@trickyluckypearls.com